This figure shows how amazon handles their reverse logistics (returns of customers). This process allows amazon to avoid paying employees to go to your house and pick up your packages and also avoid the emissions that will result from that return. In the past, when customers needed to return different goods, they would typically send the items back to the store. In the case of some goods, returns were free; others required customers to pay the return shipping fees. However, regardless of whether or not the buyers paid to make the returns, each return shipment involved the use of additional resources and logistics tools. Now, amazon has partnered with Kohls to encourage consumers to take their unwanted goods to brick and mortar stores, this is in support of reverse logistics supply chain. Not only does this help with the sustainability project but also improves customer satisfaction and convenience. This agreement also includes that to return your product there is no need to repackage it.
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